How do I get a refund?

We're sorry to hear that you're considering canceling your service. We value your business and would love to have the opportunity to address any concerns or issues you may have. If there's anything we can do to make your experience better, please don't hesitate to let us know.

Money-back guarantee for new clients

If you are a new client and decide to cancel your service, we offer a 14-day money-back guarantee on eligible products.products. To request a refund, simply cancel your service within 14 days of your first purchase and submit a refund request via ticket or email.

Please note that certain restrictions apply, so we recommend reviewing our refund policy for additional information on eligible products and limitations (for example, domain registrationsregistrations, managed servers, or dedicated servers are not refundable).

Credit or refund of canceled services that were already charged

If you were already charged for a canceled service and the service was not effectively renewed yet, we may be able to credit the amount to your client account without any costs, allowing you to renew future services.

However, if you wish to receive a refund instead, there might be costs associated since some payment processors charge fees to process refunds. The exact amount of fees, if any, will depend on the payment method used (e.g. credit card, PayPal, etc.). Plus, we charge an administrative fee to compensate us for the bureaucracies associated with refunding your payment. We will let you know about the involved costs upon receiving your request.

 To request a credit or refund, please submit a refund request via ticket or email.

Conclusion

We appreciate your business and hope to have the opportunity to serve you again in the future. Thank you for considering our services!