How do I request a Refund?

We're sorry to hear that you're considering canceling your service.service with us. We truly value your business and would love to have the opportunitylike to address any concerns or issues you may have.be experiencing. If there's anything we can do to makeimprove your experience better,experience, please don't hesitate to let us know.

14-Day Money-backBack guaranteeGuarantee for newNew clientsClients

If you are aFor new client and decide to cancel your service,clients, we offer a 14-day money-back guarantee on eligible products.products. ToIf you're within this window and wish to request a refund, simply cancel your service within 14 days of your first purchase and submit a refund request via ticket or email.

PleaseHowever, please note that certain restrictions apply, so we recommend reviewing our refund policy for additional information on eligible products and limitations (for example, domain registrations, managed servers, or dedicated servers are not refundable).

CreditCredits orand refundRefunds for Canceled Services with Prior Charges

This section concerns payments already made ahead of canceledthe servicesbilling cycle only. For example, if you paid for a year of service and wish to cancel the service in the middle of an ongoing cycle, please understand that werewe alreadycannot chargedprovide refunds for it.

If you wereyou've already been charged for a canceled service andthat thehasn't service was notbeen effectively renewed yet, we may be able to credit the amount to your client account without any costs, allowing you to renew future services.

However, ifIf you wish to receiveprefer a refund instead,refund, there might be costs associatedinvolved, sinceas some payment processors charge fees to process refunds. The exact amount of fees, if any, will depend on the payment method used (e.g. credit card, PayPal, etc.). Plus,Additionally, we charge an administrative fee to compensate us for the bureaucraciesbureaucratic tasks associated with refunding your payment. We will letinform you know about the costs involved costs upon receiving your request.

Please note that we reserve the right to accept or deny credit or refund requests depending on various circumstances related to a specific service, since for some services we might depend on a supplier that doesn't accept refunds or cancellations after the service is paid.

To request a credit or refund, please submit a refund request via ticket or email.

Conclusion

We appreciate your business and hope to have the opportunity to serve you again in the future. If you need further assistance or have any questions, feel free to contact us. Thank you for considering our services!