What happens if my service is suspended or terminated due to unlawful conduct?
We take the security and well-being of our platform very seriously, and we want to make sure that our services are always being used for lawful purposes. We may need to suspend or terminate your service in the rare case of unlawful conduct, such as DDoS attacks or spamming.
If you are not sure how to keep your server secure, we recommend hiring a specialist or getting a managed service that can help to keep your web application safe.
Ensuring lawful use of our services
We take the security and well-being of our platform very seriously, and we want to make sure that our services are always being used for lawful purposes. We may need to suspend or terminate your service in the rare case of unlawful conduct, such as DDoS attacks or spamming.
If you are not sure how to keep your server secure, we recommend hiring a specialist or getting a managed service that can keep your web application safe.
Working with you to avoid service interruptions
If we have to suspend or terminate your service, we will always try to work with you to avoid service interruptions. We will contact you beforehand and give you time to correct the problem. In most cases, we can restore your service after the issue is resolved.
However, please note that we reserve the right to charge a restoration fee if the issue is not resolved within the given time frame. We have only charged this fee once since 2008, due to the client's continuous negligence.
Protecting your data
If we have to permanently suspend or terminate your service, we will let you know and offer to provide a backup of your data. We save all data for ten days, after which we may still have a copy of your data, but we cannot guarantee it unless you have a paid backup service.
We strongly recommend using a paid backup service, as it provides reliable and continuous data storage. Any data stored in a paid backup service will be kept as long as you continue to pay for it.
Retrieving your data
If you don't have your backups, we can provide temporary access to your data for a fee. The fee includes direct access to your data or backups of up to 2 TB of disk space.
If you have more than 2 TB of disk space, and we cannot provide you with direct access to your data, we will charge a fee for each additional 2 TB of disk space. We will give you 30 days to retrieve your backups each time we charge a fee.
* Please note that the fee may change over time. If you would like to know the current fee for this service, please contact us for more information.