Where can I find my backups?

The location of your backups depends on the service you have purchased.

Reseller or Web Hosting Service with DirectAdmin (with JetBackup plugin)

AfterIf loggingyour intoweb Directadminhosting service utilizes the JetBackup plugin, you can find your backups by following these steps:

• Log in to DirectAdmin for the corresponding web hosting account,account.
• Locate the JetBackup section on the main dashboard or navigate to it through the menu.
• Click on "JetBackup" to access the backup management interface.
• Here, you can findview, download, or restore your dailybackups, backupsdepending inon the Extraoptions Featuresavailable ->with Backupyour Managerservice.
option.

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Please therenote arethat stillif noyou don't see any backups available, itit's islikely because theyour account is less than 24 hours old.

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For manual backups created through DirectAdmin, you can find your backupsthem in the "backups" folder named backupslocated at the root of your web hosting account.

Other Cold Storage Backups

We may have other backups stored on storage units that are not accessible online or within a click. These backups are not always guaranteed - especially if there is no backup plan associated with your service.

It is possible to request a copy of one of these backups. However, due to the time and labor associated with searching for and transferring one of these backups, it is necessary to make a payment corresponding to the size of your backup.

The amount charged to start a search and create a copy of your backup costs 30 USD / per 2 TB of data. This survey can take up to 72 business hours.

If your order is urgent, for an additional 70 USD, we can prioritize your order and ensure that the survey ends in the next 12 hours (including weekends and holidays).

Please note that there is a risk that there is no backup of your data. If so, that is, if your backup does not exist, we will provide the amount you paid as a credit to your client account.