Do you provide real-time support through live chat?

RequiresYes, towe beoffer updated.

Real-real-time support via Live Chat,Chat Skypeand chat,Telegram, primarily to address complex inquiries, urgent technical issues, or Telegramconcerns isthat available mostly to providerequire dedicated assistanceassistance. forFor complexnon-urgent inquiriessupport orrequests, issues.

Almostwe bytypically definition, this will require schedulingschedule a session towith selecta ansupport expertspecialist towho handlecan address your requestspecific correctly.needs. If you arerequire assistance beyond our standard scope of support, you may request a newpaid customer,consultation inor the first 30 days, we provide real-timepaid support without requiring you to open a ticket or scheduling a chat session to help you get started.

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How tocan I schedule or request a real-time chat session to receivefor dedicated support?

Please open a ticket or send an email toTo schedule or request a chat sessionsession, whenevercontact possible.

Enterus through any available method, providing as manymuch detailsdetail as possible related toabout your inquiry or issue. YouMention mayyour alsopreferred askdate usand totime, or request the earliest available slot, and we will confirm and contact you whenever possible. If it'sat the case,scheduled please let us know when we have a better chance to contact you.

A staff member may add you directly. If this happens, we will let you know about it beforehand unless you already have the staff member in your contacts list.

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Frequently Asked Questions

Why I'mam I being asked to open a ticket or senduse anlive emailchat when I contact a specific staff member directly?

OurPlease staff always tries to be as friendly as possible. After all, we are here to achieve your goals. Generally, this means clearing the road for you, even when it may create all sorts of unrealistic expectations in the future.

Our internal guidelines and policies stateunderstand that any client should open a ticket through the client area or send an email before being able to chat directly with any staff member. In other words, scheduling or having to request a chat session is the standard rule. However, our staff has a choice in this matter since it's their personal Skype account. We ask for your understanding that sometimes a staff member mightmay not always be available.

Independentlyavailable ofdue our business hours, our staff members haveto their schedules.schedules, Sincetime off, or personal commitments. Our intention is to direct you haveto theiranother personalcontact Skypemethod account,that wewill kindlyallow ask for your understandingyou to notreceive forgetsupport thatfaster, ourrather staffthan alsowaiting have their own time, weekends, days off, vacations, and so on.

Havingfor a specific staff member knowing exactly how your system works from the inside out is a great advantage over any other staff member.

However, this may also make a specific staff member work more than everyone else during any time (which is unfair). If you want a particular staff member to handle your request, you would have to wait for him to be available within histheir working schedule, which may vary from time to time.

Independently of each case, if any of our staff members didn't reply to your message within any amount of time you feel reasonable, please open a request through the ticket system or send an email.

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What are the alternatives to SkypeTelegram? orIn Telegram?

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Weto haveTelegram, we offer a Live Chat software implementedfeature on our websites. This software, in particular, has integration with Facebook Messenger and Email. At this point, integrating our common Skype account or Telegram with our current Live Chat software is not possible due to technical limitations.

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Why don't you reply on Skype?

Telegram?

SomeOur peopleTelegram contactsupport usoperates wheneverwithin theythe seesame time frame as our commonlive Skype account online, assuming we are available.chat. We dowill not monitor, view, or check our Skype account except during a scheduled session. Our Skype sessions are exclusively dedicatedrespond to the client who has scheduled it. Nevertheless, we will try to replyyou as soon as possible oncewithin thebusiness scheduledhours. sessionsAlternatively, you may contact us through email or submit a support ticket, both of which are over.
available 24/7/365.