How does your Live Chat work?

Welcome! We are happy to assist you with any questions or issues you may have during our business hours from Monday to Friday, except on holidays.

We understand that some issues require more attention and investigation than others. If your concern cannot be resolved promptly through our Live Chat or other similar contact methods, our staff will guide you on how to open a ticket for our technical support team to investigate further.

To ensure the safety of your account, we cannot provide confidential account information through our Live Chat system. We kindly ask that you open a ticket or email with your request, using the primary email listed on your account.

If for any reason our Live Chat is unavailable, don't worry! Please leave us a message, and we will get back to you as soon as possible. In the case of urgent matters, we recommend opening a ticket with the corresponding priority level for a quicker response.