How does your Live Chat work?

Our Live Chat is available to help you with any questions or issues you may have during our business hours from Monday to Friday, excluding holidays.

We understand that some concerns may require more attention and investigation. If your issue cannot be resolved promptly through Live Chat or other similar contact methods, our staff will guide you on how to open a ticket for our technical support team to investigate further.

Please note that for the safety of your account, we cannot provide confidential account information through our Live Chat system. We kindly ask that you open a ticket or send an email with your request, using the primary email listed on your account.

If our Live Chat is unavailable for any reason, don't worry! Please leave us a message, and we will get back to you as soon as possible. For urgent matters, we recommend opening a ticket with the appropriate priority level to ensure a quicker response.