How does your Live Chat work?

~~Welcome!~~Our WeLive ~~are~~Chat ~~happy~~is available to ~~assist~~help you with any questions or issues you may have during our business hours from Monday to Friday, ~~except on~~excluding holidays.

We understand that some ~~issues~~concerns may require more attention and ~~investigation than others.~~investigation. If your ~~concern~~issue cannot be resolved promptly through ~~our~~ Live Chat or other similar contact methods, our staff will guide you on how to open a ticket for our technical support team to investigate further.

ToPlease ~~ensure~~note that for the safety of your account, we cannot provide confidential account information through our Live Chat system. We kindly ask that you open a ticket or send an email with your request, using the primary email listed on your account.

If ~~for any reason~~ our Live Chat is ~~unavailable,~~unavailable for any reason, don't worry! Please leave us a message, and we will get back to you as soon as possible. ~~In the case of~~For urgent matters, we recommend opening a ticket with the ~~corresponding~~appropriate priority level ~~for~~to ensure a quicker response.