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Unfortunately, due to the high volume of work, we are currently unable to offer callbacks. We appreciate your patience and understanding during this time. We are dedicated to providing you with high-quality customer support. While our main support channels ...

With our unmanaged services, such as unmanaged VPS, VDS, or dedicated servers, you have the freedom to use any operating system you prefer. However, please note that CentOS 6 has reached its End Of Life (EOL) and is no longer recommended for production use. ...

It's essential to choose the right company for registering your domain name. While you may be tempted to opt for the cheapest option, remember that you often get what you pay for. We recommend registering your domain with a trusted and reputable company. If y...

Our live chat feature is readily available to assist you with any inquiries or issues you might encounter. We are operational during our standard business hours, from Monday to Friday, excluding holidays. We appreciate that certain concerns may necessitate ...

Thank you for your interest in contacting us! We're glad to assist you in any way we can. To reach us, we have a few convenient options available that you can choose from. If you have any inquiries, we recommend contacting us through our ticket system, email,...

This article outlines customer expectations when using our best-effort support and explains how it works. Customer Support Without a Professional Plan Except for issues that fall directly within our responsibility and services associated with a professional ...

We prioritize following the law of the land. Therefore, we permit adult content on our servers only in countries where it is legal. We assure you that if this changes, we will update this article accordingly. We occasionally receive messages from concerned in...

We take the issue of distributed denial of service (DDoS) attacks very seriously. It is not permissible to use our network to perform such attacks. If we discover that our network is being used unlawfully to conduct DDoS attacks, we will suspend the offending ...

Yes, we offer real-time support via Live Chat and Telegram, primarily to address complex inquiries, urgent technical issues, or concerns that require dedicated assistance. For non-urgent support requests, we typically schedule a session with a support speciali...

If you have a PaySpark Mastercard associated with your Webmoney account, you can easily use the credit card payment method to pay for our services. However, if you face any issues while using your PaySpark Mastercard directly, don't worry! We have another opt...

We're thrilled to let you know that upgrading or downgrading your service is a breeze through your client area! To get started, simply log in to your client area and head to the Services section. From there, click on the "Manage" button next to the service yo...

If you have a Skrill Visa® Prepaid Card, you can easily pay for your services with our Credit Card payment method, without any hassle. This is a convenient way to manage your payments and keep your services running smoothly. Please note that currently, it is n...

We're sorry to hear that you're considering canceling your service with us. We truly value your business and would like to address any concerns or issues you may be experiencing. If there's anything we can do to improve your experience, please don't hesitate t...

If you are experiencing a service suspension, we're here to help! Let's start by checking the bandwidth usage of your service. If your service still has available bandwidth, it's possible that a late payment in our billing system is causing the issue. To con...

We take the security and well-being of our platform very seriously, and we want to make sure that our services are always being used for lawful purposes. In the rare case of unlawful conduct, such as DDoS attacks or spamming, we may need to suspend or terminat...

Incorporating our services into a contract is simple and hassle-free. With our services, you can set up the necessary features and forget about them, depending on the type of contract you have with your customer. You can pay for the services in advance, for ex...

This article provides step-by-step instructions for managing your server using the client area. Please note that these instructions assume you're accessing the client area from a laptop or computer screen. Start by logging in to your client area. Next, nav...

The location of your backups depends on the service you've purchased. Reseller or Web Hosting Service with DirectAdmin (with JetBackup plugin) If your web hosting service utilizes the JetBackup plugin, you can find your backups by following these steps: L...

We understand that having a functional and visually appealing website is crucial for any business. As a web hosting provider, we're fully aware that website owners may face some common issues that can impact their website's design and functionality. It's not ...

If you're experiencing an issue with AdSense, it's understandable that you might wonder whether it's related to the hosting service you're using. However, we want to assure you that AdSense is a third-party service, and the issue you're experiencing shouldn't ...